サヤームフジ
at the Heart of Selected High-Quality products ♥
FAQ
(Frequently Asked Questions)
FAQ
FUJIS launches the Lightning Fast Delivery service, being able to check all service charges in all Bangkok districts.
The delivery fee is the maximum service charge (a full price guarantee) and in some cases there is an additional 18% discount *
After selecting the product and filling in the actual shipping address on the Checkout page, you are able to check the actual shipping rates in the step of selection of available shipping methods.
⚪️ Same-Day Delivery with a convenient schedule within today or
⚪️ Specific-Day Delivery, a pre-determined date and time as needed, e.g. scheduled delivery within the next week.
* service fee at full price with unlimited type and number of products, for example, if ordering products weighing less than 20 kg or not exceeding the specified size after being inspected Shipping costs will be discounted approximately 18% of the guaranteed price specified after filling in the shipping address.
Usually, every time you make an order. You will receive the purchase "Order" with...
- Order information
- Product name, number of products
- Product price, net payment
- Method of transportation, shipping cost (if any)
... is already listed in this purchase order document. In the case of customers who do not want purchase order documents, please specify them in the remarks box during the process of making purchase orders through the system.
⚪️ Issue a cash bill
You can request a receipt or tax invoice after Checkout Options and providing Customer details... แจ้งขอเอกสารเพิ่มเติม.
⚪️ Issue a tax invoice
You can request a receipt or tax invoice after Checkout Options and providing Customer details... แจ้งขอเอกสารเพิ่มเติม. If you need additional documentation, please inform us accordingly. ( Please note that the prices displayed on the website do not include VAT. )
Please contact the staff with the order number to wait for the staff Inform the net payment amount (including 7% VAT) before making the payment.
Or contact the staff along with the order number to wait for the officials to confirm Inform the net payment amount (including Vat 7%) before making payment.
⚠️ After clicking on the order, you want to notify the issuance of a tax invoice. You can contact FUJIS staff to make the additional payment (only +7% of total product price) excluding the calculation of 7% on any delivery charges without having to place a new order.
⚪️ No tax invoice needed
You can place an order according to the product price showing on the page without paying extra 7% Vat.
The system will calculate the shipping cost. according to the actual weight of the product under the satisfaction of various delivery services that the customer can choose on the ordering page.
⚪️ Economy Shipping
⚪️ EMS express delivery
⚪️ Cash on Delivery (COD)
⚪️ Delivery via GrabBike / GrabCar
⚪️ Pick Up At Store
On the ordering page on the website There are various shipping method options. that customers can choose according to their satisfaction can pick up the product by yourself according to the address specified for picking up the product Ready to ship 2 - 4 hours after you press the order button
Please contact customer care. after pressing the order to specify the pick-up time (According to business hours)
Mon - Fri: 9:30 am - 3:30 pm
Saturday: 9:30 am - 3:30 pm
Sunday: Closed
Product tracking number Will be sent to the email of the customer who used to register the order automatically. Within the standard delivery cutoff time set after the freight forwarder picks up the goods at FUJIS warehouse.
You can check the tracking code of the product at
⚪️ The email message box that the customer has filled in the purchase order or
⚪️ If you already are FUJISiam888 (.com) member, you can click to view it by logging in to the website.
FUJIS Import service of brand products / OEM ODM / Pre-Order all you want ♥ Interested in being a hundred million little bosses! Order to produce your own branded products from abroad (Japan, China, Korea, Vietnam), order a large amount of production at the cost of wholesale prices. Ready to issue tax invoices for accounting according to the law ♥
⚪️ Just contact customer care via LINE @fujisiam888
⚪️ or email FUJISIAM888@gmail.comfor speedy contact with information
Product type，brand, copyright (if any)
Quality, Properties, Desired Characteristics or what you want to design more
price range and delivery time satisfied
Need a tax invoice (+7%)， don't need a tax invoice, or don't know
Additional notes (if any)
⚪️ or fill out the information via > Get a Quote | Request a quote for your convenience. Fast in service
According to PayPal policy, the Pay Later service is not yet open for Thais, but only available for foreign customers. (United States of America, United Kingdom, Germany, France, Italy, Spain and Australia) residing in Thailand.
FUJIS offers a 4-draw payment service via PayPal *. You can choose installment payment by clicking 4X PayPal.
* You need to log in or sign up for a PayPal account in order to pay in 4 installments with their PayPal account...
... Pay in monthly installments with PayPal's automatic payment service. installment payment Monthly membership fee Or various installments easily in one place.
Note: Some products are available. The 4X PayPal service is not available subject to approval or change. Terms and Conditions of PayPal
4X PayPal Terms and Services
Payment in 4 installments (3 months) is a credit that allows customers to pay in interest-free installments. For purchase criteria with a transaction value of 30 euros (or at least approximately 1 thousand baht), the installment payment will consist of
⚪️ First payment
will be done at the time of purchase and followed by
⚪️ Various monthly installments
extending for 3 months from the date of this contract
PayPal automatically references FUJIS's purchase order amount as linked to the customer's PayPal account. to pay monthly in accordance with the 4X PayPal installment plan.
PayPal Help Center > https://www.paypal.com/th /smarthelp/home
1. Go to the customer's order in the FUJIS system or the purchase order in the received parcel box. to show and check Order number of the latest product then contact customer care To notify the request together with the information such as the order number.
2. Report the problem, reason for return (e.g. evidence, photo or video) and purpose of return.
⚪️ "Return request for refund" or
⚪️ "Exchange request" or
⚪️ Next time request for "Additional Discount"
3. FUJIS will take the time required to review the details of the return request. Before accepting the return request, appearance or condition must meet the required standards. To proceed to the next step ASAP.
Note: Name on the return label. (Each item) may be assigned to a specific product return. To ensure that customers receive a valid refund request, please ask Customer Care before consolidating multiple orders or shipments into one box as it may delay the customer's refund. or unable to operate properly.
Products purchased from FUJIS after the customer checks the product. * Return requests can be submitted within the specified time, 8 days afterReceipt to submit a return request for a full refund. amount This is subject to the return guidelines listed below.
✔️ Return the original product from the first time when receiving the product. The product is not damaged while in the possession of the customer, such as damaged, broken, etc.
✔️ Received the wrong product or does not match the cover, for example, the model, size or color of the product does not match the details in the purchase order, etc.
✔️ Products must be returned in their original condition. not being worn or is used With brand packaging, user manual, warranty card, all accessories in it, free product and all original labels. *
✔️ Products are eligible for exchange when FUJIS has new items in the same stock. or the same model as the original product in all respects unless the customer agrees to accept such conditions on a case-by-case basis.
✖️ Any item that has been resized, changed or damaged after purchase. will not be accepted for return
✖️ Products made to order by own brand that have a specific style, style, size, color or weight of the product. **
* FUJIS recommends that customers take photos. or video before opening the box To be used as evidence showing the nature or condition of the product, the box, if the product has a problem later.
** The normal FUJIS standard goes through the sample inspection process. and confirmation of customer details in writing before the actual production order.
Customers can return the product back. By addressing the FUJIS shipping address information and using the original packaging. It must be packed in a FUJIS standard package or packaging, or the equivalent of a carton when received. *
Sometimes individual return labels are assigned a recipient name for a specific return (for example, "ฝ่ายดูแลลูกค้า #เลขที่คำสั่งซื้อ" etc.)
✔️ Choose the service of any transport company with track numbers for tracking parcels and only for checking the shipping status.
✖️ Do not choose a return shipping method, cash on delivery
NOTE: Before returning certain items such as mobile phones, laptops, cameras or other electronic devices Remember to remove the password and any personal information contained in it before you pack it back. Also, do not send personal accessories that were not originally included with the item when purchased, such as cases or external memory cards purchased separately.
* Customer will be liable for any damages. that may occur with the product during delivery if the customer does not comply with the standards.
After the customer is convenient, choose to return the product by paying the shipping cost to the service of the company that has a tracking number only
⚪️ If the reason for the return is due to a FUJIS error, the customer will receive a full refund of the shipping cost.
Just send the tracking number and proof of shipping receipt to FUJIS for review to receive a refund after FUJIS inspection is complete.
⚪️ If the reason for the return of the product is not the result of a FUJIS error or does not qualify. appearance or condition and the specified return period
The cost of returning the item will be deducted from the refund
The customer will receive a refund only after FUJIS has received confirmation from the staff that the returned item has been received and inspected the condition. The money will be transferred back to...
⚪️ Buyer's credit/debit card Automatic online payments such as PayPal or
⚪️ bank account that the customer notified as appropriate or
⚪️ Cash in case the customer returns the product by himself
... within the inspection period The nature or condition of the product and the processing time required by FUJIS standards.
⚪️ Duration to inspect the appearance, condition of the product
1 - 3 days from the date the proof of tracking number is delivered to FUJIS warehouse or designated return address.
⚪️ Refund period Product cost and return shipping costs
1 - 5 days from the date when the customer returned the product. has been checked successfully.
Return service when purchasing products with FUJISiam888 (.com). customer care to request a replacement or return within 8 days of receiving the product The product must be in skill or condition and the time limit...
⚪️ 8 Day Return Policy
The general product is not of good quality, FUJIS is happy to refund or replace the new product for free. and the product must be in perfect condition.
Set a period of time within 8 days with purchase order documents / or proof of purchase saved in the system.
⚪️ 10 Day Return Policy
All types of electrical equipment and appliances are not of good quality. FUJIS is happy to refund or replace a new product for free.Set a period of time within 10 days from the date of receiving the product. with purchase order document / or proof of purchase saved in the system.
... If the above period is over, we reserve the right not to exchange or return the product. or reserves the right to consider the return request on a case by case basis.
If the customer has to cancel the return request. or do not want to return the product anymore Can cancel returns
✖️ except if the product has been exchanged or exchanged and received a refund. Returns cannot be cancelled.
If the customer is in the process of waiting to receive the product that has not yet arrived and wish to return immediately You can ignore the pickup or contact the carrier to cancel the pickup.
There are some products that cannot be returned to FUJIS...
✖️ Laptop, desktop computer that exceeds the period of 10 days after receiving the product.
✖️ Items classified as dangerous goods Chemicals and liquids or flammable gases such as alcohol, engine oil, etc.
✖️ Downloadable Software Product or prepaid card game
✖️ Used undies such as socks, swimwear, panties, etc.
✖️ Some jewelry
✖️ Fresh produce, fertilizer, seeds and pet food
✖️ Wax candles, wall stickers
✖️ Pet shampoo and conditioner
✖️ Cleaning supplies such as mops, brooms, trash cans, paint brushes, etc.
✖️ Baby toiletries and accessories such as diapers, feeding bottles, baby personal care Skin care products, etc.
✖️ Household items such as laundry products (detergent, fabric softener), cleaners. (bathroom cleaner, floor cleaner, liquid hand soap, tissue) etc.
✖️ Activated drugs and supplements
... However, in the event that, due to some force majeure circumstances, the product is damaged, defective, or the wrong product is received, FUJIS will provide a full refund or a free replacement, as appropriate, FUJIS may contact the customer for verification. any damage or defects in the product prior to refund or replacement.
In case of returning the wrong product, please inform customer care as soon as possible.
FUJIS does not store items accidentally sent to us. If it's been a long time when the time is right Wrong items returned may be donated or recycled instead.
If the customer accidentally sends the wrong product to FUJIS. Please contact customer service as soon as possible, but FUJIS cannot guarantee that your item will be found and returned. And there will be no compensation for goods incorrectly sent to FUJIS warehouse.
According to Section 472 of the Civil Code, FUJIS's liability for defects consists of two elements:
1) Defect and
2) Depreciation of the assets sold. This could include
a) Depreciation or
b) Deterioration of suitability for normal use, or
c) Depreciation of the benefits intended under the contract
If any of the above two elements is missing, FUJIS is not liable for any defects. But the defect is not to the extent that the property is depreciated. FUJIS is not liable.
Or if the property sold has depreciated in any way, such as depreciating or depreciating for its intended use. or for the benefits intended under the contract But if such depreciation is not the result of a defect, then FUJIS is not liable either.
As mentioned above, Defects according to the opinions accepted at this time Refers to the deterioration in the content of the property being sold from its normal condition. How can it be called a deterioration in the value of the property being sold? It must be based on the standard of a reasonable person as usual, custom or intent of the parties, as we might compare from the words of the Section 472.
Reference: Prof. Paichit Punyaphan, Prof. Prapon Sataman